Privacy Policy

Karhandla Wildlife Luxuries (“Karhandla”, “we”, “us”, or “our”) operates the website www.karhandlafarm.com (the
“Website”) and the Karhandla Wildlife Luxuries resort, farm stays, and safari booking services (collectively, the
“Services”). This Privacy Policy explains how we collect, use, disclose, and protect the personal information of visitors
to our Website and guests who book or enquire about our Services.

By using our Website or booking our Services, you agree to the collection and use of information in accordance with
this Privacy Policy. If you do not agree with this Policy, please do not use our Website or Services.

1. Information We Collect

We collect information that you voluntarily provide to us, information collected automatically when you use our
Website, and information we may receive from third parties (such as payment processors or booking partners).

• Identity & Contact Data
  

  • –  Examples: Full name, email address, phone number, postal/billing address
    

  • –  Purpose: To process bookings, confirm reservations, and communicate with you
    

• Booking Data
  

  • –  Examples: Check-in/check-out dates, room type selected, number of guests, number of children, special requests
    

  • –  Purpose: To reserve and manage your stay, allocate rooms, and prepare for your arrival
    

• PaymentData
  

  • –  Examples: Billing details, payment/transaction confirmation (card details are processed by our payment gateway,
    

    not stored by us)
    

  • –  Purpose: To process payments, deposits, and refunds
    

• Communications
  

  • –  Examples: Enquiries sent via contact forms, email, phone calls, or social media messages
    

  • –  Purpose: To respond to questions, provide customer support, and follow up on your stay
    

• Newsletter/Marketing Data
  

  • –  Examples: Name and email address submitted via our newsletter sign-up
    

  • –  Purpose: To send updates, offers, and information about the resort (only with your consent)
    

• Technical & Usage Data
  

  • –  Examples: IP address, browser type, device information, pages visited, referring website, cookies
    

  • –  Purpose: To operate, secure, and improve our website and analyse how it is used
    

    2. How We Use Your Information
    

    We use the personal information we collect for the following purposes:
    

• To process and confirm room and safari bookings made through our booking form or contact page
  

• To communicate with you regarding your reservation, including confirmations, changes, and reminders
  

• To process payments, deposits, and issue invoices or refunds
  

• To respond to enquiries submitted through our contact forms, email, or phone
  

• To send you newsletters, offers, and promotional updates, where you have opted in
  

• To personalise and improve our Website, services, and guest experience
  

• To maintain the security of our Website and prevent fraud or misuse
  

• To comply with legal, regulatory, tax, and accounting obligations
  

  3. Cookies and Tracking Technologies
  

  Our Website uses cookies and similar tracking technologies to operate correctly, remember your preferences, and
  understand how visitors use our site. Cookies are small text files stored on your device.
  

• Essential cookies: required for core website functionality, such as the booking form and navigation
  

• Analytics cookies: help us understand visitor traffic and improve the Website (e.g., pages viewed, time on site)
  

• Preference cookies: remember choices you make, such as language or previously entered booking details
  

  You can control or disable cookies through your browser settings. Please note that disabling certain cookies may
  affect the functionality of the booking form and other Website features. For more detail, please refer to our separate
  Cookie Policy.
  

  4. Sharing and Disclosure of Information
  

  We do not sell your personal information. We may share your information only in the following circumstances:
  

• Service providers: with trusted third parties who help us operate the Website and Services, such as payment
  gateways, hosting providers, email/newsletter platforms, and booking or reservation software
  

• Legal requirements: where required to comply with applicable law, regulation, legal process, or governmental
  request
  

• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to confidentiality
  arrangements
  

• With your consent: where you have explicitly agreed to the sharing of your information
  

  5. Data Retention
  

  We retain personal information for as long as necessary to fulfil the purposes described in this Policy, including to
  provide our Services, comply with legal and tax obligations, resolve disputes, and enforce our agreements. Booking
  and payment records may be retained for the period required under applicable Indian tax and accounting laws.
  Newsletter data is retained until you unsubscribe or request deletion.
  

  6. Data Security
  

  We implement reasonable administrative, technical, and physical safeguards designed to protect your personal
  information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission
  over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
  

    7. Your Rights

     Depending on your location and applicable law, you may have the following rights regarding your personal data:    

• Access: Ask us for a copy of the personal data we hold about you.
  

• Correction: Ask us to correct inaccurate or incomplete data.
  

• Deletion: Ask us to delete your personal data, subject to legal/record-keeping requirements.
  

• Withdraw consent: Opt out of marketing emails/newsletters at any time.
  

• Objection: Object to certain uses of your data, such as direct marketing.
  

• Grievance: Raise a complaint with us, or with the applicable data protection authority.
  

  To exercise any of these rights, please contact us using the details in Section 11 below. We may need to verify your
  identity before processing your request.
  

  8. Children’s Privacy
  

  Our Website and Services are not directed at children under the age of 18. We do not knowingly collect personal
  information from children. If you believe a child has provided us with personal information, please contact us and we
  will take steps to delete it.
  

  9. Third-Party Links
  

  Our Website may contain links to third-party websites, including social media platforms (Facebook, Instagram) and
  payment processors. We are not responsible for the privacy practices or content of these third-party sites. We
  encourage you to review their privacy policies before providing any personal information.
  

  10. Changes to This Privacy Policy
  

  We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal
  requirements, or other factors. The updated version will be indicated by a revised “Last Updated” date at the top of
  this page. We encourage you to review this Policy periodically.
  

  11. Contact Us
  

  If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal
  information, please contact us:
  

  Karhandla Wildlife Luxuries
  

  Tehsil, Bhiwapur, Navegaon Deshmukh, Maharashtra – 441210, India
  Email: info@karhandlafarm.com
  Phone: +91 8956666661 | +91 7066669066 | +91 9960777246 | +91 9011466664
  Website: www.karhandlafarm.com
  

  © 2026 Karhandla Wildlife Luxuries. All rights reserved.